1. About this policy
Crest Project Management Pty Ltd (“Crest”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and store personal information, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website at https://www.crestpm.com.au and to our project and cost management services.
2. What personal information we collect
We generally collect:
- Name, job title and the organisation you represent
- Email address, phone number and postal address
- Information you provide in enquiries, correspondence and project documentation
- Records of contracts, claims, approvals and other project-related dealings
- Employment and recruitment information if you apply for a role with us
- Technical information collected automatically when you visit our website, such as IP address, browser type, device type, pages viewed and referring site
We do not seek to collect sensitive information (such as health information) unless it is directly relevant to a service we are providing and you have consented, or the law requires or permits it.
3. How we collect it
We collect personal information:
- Directly from you, when you contact us by email, phone, post, or through a form on our website
- Through the course of delivering project management, cost management and quantity surveying services
- From third parties involved in a project, such as clients, contractors, consultants, financiers and government authorities
- Automatically through our website and its hosting platform
Our website is built on WordPress and hosted on servers located in Australia. It uses cookies and similar technologies, described in section 8.
4. Why we collect and use it
We use personal information to:
- Provide and administer our services
- Communicate with you about projects, enquiries and engagements
- Prepare reports, cost plans, contract documentation and correspondence
- Manage accounts, invoicing and payments
- Assess job applications
- Improve our website and services
- Meet our legal, regulatory and insurance obligations
We only use personal information for the purpose it was collected, a directly related purpose you would reasonably expect, or where you have consented or the law requires it.
5. Who we disclose it to
We may disclose personal information to:
- Clients, contractors, consultants and other project participants where necessary to deliver a project
- Our professional advisers, including accountants, insurers and lawyers
- Third party service providers who support our business, such as IT, hosting, email and accounting providers
- Government agencies, regulators and courts, where required or authorised by law
We do not sell personal information.
Our website and its data are hosted on servers located in Australia. Some of our other business systems, such as email and cloud software, may involve storage or processing outside Australia. Where that occurs, we take reasonable steps to ensure the overseas recipient handles the information in a way consistent with the Australian Privacy Principles.
6. Direct marketing
If we send you marketing material, you can opt out at any time by contacting us at [email protected] or by using the unsubscribe link in the message. We will action your request promptly.
7. Storage and security
We store personal information in electronic and, where relevant, hard copy form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification and disclosure. These include access controls, secure systems and confidentiality obligations on our team.
No method of transmission or storage is completely secure. While we take care to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as we need it for the purposes set out in this policy, or as required by law. Project records may be retained for extended periods to meet contractual, insurance and limitation period obligations.
8. Cookies and website analytics
Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used.
The cookies used on our site fall into these categories:
- Essential cookies set by WordPress to manage sessions, secure form submissions and support core site functionality
- Functional cookies that remember choices you make, such as saved form details or accessibility preferences
- Analytics cookies that help us understand how visitors find and use the site, so we can improve it
Analytics data is collected in aggregate and is not used to identify individual visitors.
You can disable cookies through your browser settings, but some parts of the website may not work as intended.
9. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details in section 11.
We will respond within a reasonable period. In some cases we may need to verify your identity first, or we may be permitted by law to refuse access. If we refuse, we will tell you why in writing.
10. Complaints
If you believe we have breached the Australian Privacy Principles, contact us using the details below. Please set out your complaint in writing so we can investigate it properly. We will respond within a reasonable period, usually 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
- Website: https://www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
11. Contact us
Privacy Officer Crest Project Management Pty Ltd Level 4, 12 Short Street, Southport QLD 4215 PO Box 2363, Southport BC QLD 4215 Phone: 0427 264 272 Email: [email protected]
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.